Couleur Sud
 

 

Dear Client,
Thank you for having chosen our hotel.
If you are satisfied, this encourages us to give you an increasingly better service.
By completing this satisfaction survey, you will help us to prepare for your next stay with us.
We look forward to seeing you again soon.

 

Hotel :
Room number : Date :

 

Name :

First name :
Address : Country :
E-mail :

 

If you were to stay again in the region, would you come back to this hotel? yes no

Rating :

 

Excellent Good Average Poor
Reservation        
Accuracy and efficiency of the reservation
Politeness and warmth of welcome (voice)
Delivery time for letter of confirmation
Accuracy of the confirmation

Excellent Good Average Poor
Arrival        
Access and signposting
Politeness and warmth of welcome
Surroundings - Atmosphere

Excellent Good Average Poor
Room        
Decoration
Cleanliness and maintenance
Politeness and warmth of welcome
Comfort and fittings
Bedding
Quietness and soundproofing
Odour
Value for money

Excellent Good Average Poor
Communal Areas        
Decoration
Cleanliness and maintenance
Comfort and fittings
Surroundings - Atmosphere

Excellent Good Average Poor
Meeting rooms        
Decoration
Cleanliness and maintenance
Quietness and soundproofing
Odour

Excellent Good Average Poor
Restaurant        
Accuracy and efficiency of the reservation
Politeness and warmth of welcome
Decoration
Surroundings - Atmosphere
Speed and quality of the service
Quality of the food
Quality of the drinks
Comfort of the seats
Musical ambiance and background music
Value for money

Excellent Good Average Poor
Breakfast        
Politeness and warmth of welcome
Presentation and choice at the buffet
Surroundings - Atmosphere
Value for money

Excellent Good Average Poor
Departure        
Accuracy and efficiency of the billing
Politeness and warmth of welcome
Surroundings - Atmosphere

 

 

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